Since its creation in 2006, Biomass Concept has experienced a constant growth in each one of its departements: the team, the partners, and the portfolio.
In order to establish our quality approach, we created a dedicated department in 2018 with the aim of strengthening: the monitoring and support of our partners, the respect of our customers’ quality requirements, the treatment of non-conformities, our expertise in regulations, our internal work processes, etc.
Since 2019, we are certified GMP+ and BIO.
“For our teams, Quality is an integral part of everyday life”
Our commitment is to seek solutions that meet the needs of our partners by offering safe and compliant alternatives.
Every day we strive to deploy a demanding quality policy focused on the following axes:
We are developing real partnerships with our producers by making regular visits. In addition, we carefully monitor the RASFF health alerts to ensure our supplies.
To understand changes in regulations and standards, we are involved in conducting regulatory oversight. We regularly participate in conferences related to our various activities.
We carry out tracking exercises several times a year to validate the reliability of our system. At any time, we can transmit the elements relating to the operations carried out.
Listening to our customers, responding to their requirements, being proactive in meeting their needs and continuous improvement are part of some of the points we consider essential to offer a high level of service and satisfaction.
Thanks to a strong professional network developed over several years in different countries, we have established solid and optimal relationships from which our partners can benefit.
We develop real partnerships with our producers with the aim of a long-term “win-win” collaboration.
Attentive to markets, regulatory changes, and innovations, we are constantly looking for the best solutions to offer to our partners.
Logistics is at the heart of our activities.
The management of good logistics is based on indicators that measure the performance of the established system; therefore, with a view to continuous improvement, we constantly try to detect the areas in which we can make progress.
Our transport partners are referenced and evaluated in the same way as our producers, and we ensure that they comply with our partners’ specifications and safety protocols.
Thanks to the ERP system, we can schedule and control the correct execution of our goods contracts.